PERSONAL DATA PROTECTION PROCESSING POLICY FOR EMPLOYEES, CUSTOMERS, SUPPLIERS AND OTHER INTERESTED PARTIES.
In compliance with the provisions of statutory law 1581 of 2012 and its regulatory decree 1377 of 2013, HOTEL CASABLANCA SAS adopts this policy for the processing of personal data, which will be informed to all holders of the data collected or that may be obtained in the future in the exercise of the company's commercial or labor activities.
In this way, HOTEL CASABLANCA SAS guarantees that the data provided and authorized by our users, clients, and suppliers is stored internally with high security standards that certify its proper use and custody. This information may be used solely and exclusively by HOTEL CASABLANCA SAS .
All persons who, in the course of various work, commercial, and other activities, whether permanent or occasional, provide HOTEL CASABLANCA SAS with any type of personal information or data, may access, update, and rectify it.
COMPANY INFORMATION
COMPANY NAME
CASABLANCA HOTELS SAS
ADDRESS:
6th Avenue # 14-55 Downtown – Cúcuta
EMAIL:
tramites@hotelcasablanca.com.co
PHONES:
323 3993259
.
PURPOSES OF THE INFORMATION
The processing of this data will be used for the following purposes:
Be contacted to manage renewals and new sales.
Offering products and services.
Be informed and invited to participate in various contests, events, and promotions.
For the proper provision of the services and/or products contracted with the company.
Send you commercial or promotional information, invitations, or services from the company or third-party partners.
Conduct surveys and/or opinion polls on the company's products, services offered, or positioning.
Conduct target market, consumption and preference analysis
Conduct quality assessments of the products and services we offer.
INFORMATION SECURITY
As established by Law 1581 of 2012, HOTEL CASABLANCA SAS is committed to complying with it by taking all applicable security measures from the collection of information to its disposal. To this end, HOTEL CASABLANCA SAS will use security mechanisms and standards that guarantee the confidentiality of your information by applying current measures and legislation.
The database is stored on a Dell server, guarded and located at Av. 7ª No. 18N-87, a location with restricted access and appropriate security measures for its safekeeping.
In addition to office automation, the company also uses other database management software, such as ZEUS, and biometric devices for registering employees' entry into the company.
Likewise, the application that allows the entry, consultation, and/or modification of information has the necessary security mechanisms required by HOTEL CASABLANCA SAS employees responsible for processing or manipulating your data, such as passwords and access users.
We have a firewall that controls external web-based attacks on applications that access company information. We also have signed confidentiality agreements with our employees.
CLOSED CIRCUIT VIDEO SURVEILLANCE
HOTEL CASABLANCA SAS informs about the security mechanisms adopted by posting video surveillance announcements in visible locations.
In accordance with the above, HOTEL CASABLANCA SAS has a video surveillance system installed in different locations within its facilities and offices, which is established as the minimum rights in data processing for each of its clients, employees, and any other natural person.
HOTEL CASABLANCA SAS states that the information collected will be used for the security of its customers, employees, and any other individual, as well as its property and facilities. This information may be used as evidence at any time before any authority or organization.
RIGHTS OF EMPLOYEES, CUSTOMERS, SUPPLIERS AND OTHER INTERESTED PARTIES
Contact HOTEL CASABLANCA SAS through the channels established by it, as indicated in the Personal Data Protection Policy, in order to access, update, rectify, and delete your personal data. This right may be exercised, among others, with respect to data that is partial, inaccurate, incomplete, fragmented, misleading, or whose processing is expressly prohibited or unauthorized.
Request proof of the authorization granted to HOTEL CASABLANCA SAS unless, in accordance with the Law, the processing being carried out does not require it.
To be informed by HOTEL CASABLANCA SAS, upon request made through the channels provided by HOTEL CASABLANCA SAS, regarding the use that has been given to your personal data.
In cases not covered by the Special Habeas Data Law, revoke authorization and/or request the deletion of data when the processing does not respect constitutional and legal principles, rights, and guarantees.
Access, free of charge, through the channels provided by HOTEL CASABLANCA SAS, to your personal data that has been processed.
MECHANISMS AND PROCEDURES FOR EXERCISING THE RIGHTS OF CONSULTATION AND COMPLAINT.
In order to process requests for inquiries, complaints, and/or deletion of your information, HOTEL CASABLANCA SAS has established the following points of attention:
CUSTOMERS
reservasonline@hotelcasablanca.com.co
SUPPLIERS
compras@hotelcasablanca.com.co
COLLABORATORS
dho@hotelcasablanca.com.co
BRIEFCASE
cartera@hotelcasablanca.com.co
GENERAL INFORMATION
ecommerce@hotelcasablanca.com.co
We inform you that for both inquiries and complaints, you must prove that you are the Data Subject by attaching a copy of your ID and your physical or email address where you wish to receive a response.
In the event that any of the requirements established herein are missing, you will be informed within five (5) days following receipt of the applications so that you can complete them; if you do not correct them, your application cannot be processed. In the case of claims, after two (2) months from the date of the request without them being corrected, it will be understood that you have withdrawn from it.
The deadlines to obtain your responses in the case of queries is ten (10) business days counted from the date of receipt, which may be extended by five (5) more business days and fifteen (15) business days in the case of claims, which may be extended by eight (8) more business days in accordance with the provisions of the Law.
AUTHORIZATIONS OF COLLABORATORS, CUSTOMERS, SUPPLIERS AND OTHER INTERESTED PARTIES
By accepting the terms and privacy policy of the information, the user, client and/or supplier, HOTEL CASABLANCA SAS will retain and manage the following information:
Name, ID or NIT, age, city, position, email, profession, phone numbers, economic activity, address, birthday, your interests and technology, as well as the username and password, which are unique to each of you, in addition to all the data provided by you and that we consider necessary to carry out our economic activity.
In accordance with Law 1581 of 2012 and its partial regulations described in National Decree 1377 of 2013, the client, user and/or supplier expressly authorizes HOTEL CASABLANCA SAS to collect, store, use, dispose of and delete data acquired through any known or unknown technology for the aforementioned purposes.
In addition, HOTEL CASABLANCA SAS is authorized by the owner of the information to deliver the data registered within its databases as cooperation with the competent authorities authorized by the government to guarantee compliance with the laws, in matters of intellectual property protection, fraud prevention and other matters. The client, user and/or supplier expressly authorizes HOTEL CASABLANCA SAS to provide any Personal Information about him/her, in order to comply with any request from the competent authorities, and in order to cooperate with them to the extent that we discretionally understand it to be necessary and appropriate in relation to any investigation of an illicit act or fraud, infringement of intellectual property rights or other activity that is illegal or that may expose HOTEL CASABLANCA SAS to any legal liability.
CHANGES IN POLICIES OR PRIVACY NOTICE .
At any time and at the discretion of the company, any changes may be made to this policy and will be communicated to its customers, users, and suppliers through the means deemed appropriate.
_________________________________________
JUDITH YAMILE JAIMES RAMIREZ
GENERAL MANAGER